Privacy Policy for Hubavet

Your Privacy Matters to Us

At Hubavet Inc. (“Hubavet,” “we,” “us,” or “our”), safeguarding your privacy and securing your information is at the core of what we do.

Hubavet is a cutting-edge telemedicine platform designed to connect licensed veterinarians (“Vets”) with pet owners (“Clients”) for online consultations about their animals, whether they are household pets, service animals, or livestock (collectively referred to as “Pets”). In this Privacy Policy, “users,” “you,” and “your” refer to both Vets and Clients.

This document explains how we collect, use, and protect your Personal Information. It applies to all information we gather, whether in person, by phone, in writing, or electronically through our website, apps, and social media platforms (collectively referred to as the “Site”).

What Do We Mean by Personal Information?

“Personal Information” includes any details that identify you as an individual, as defined by relevant privacy laws. Anonymous or aggregated data that cannot identify you is not considered Personal Information.

Your Consent

By accessing our Site or sharing your Personal Information, you agree to the terms outlined in this Privacy Policy. If you have concerns or disagree with our policies, we recommend discontinuing use of our Site and services.

Information We Collect

  1. What You Provide

    • For Clients: When you create an account, we collect your name, address, contact details, and information about your Pet(s).

    • For Vets: Subscription requires details such as your name, professional credentials, clinic information, contact information, and banking details for payments.

    • Customer Support: Information shared when you seek help or resolve issues with us.

    • Marketing & Emails: Data provided when subscribing to newsletters or emailing us directly.

  1. Payment Information

    • Clients: Payment details are processed securely through third-party providers like Stripe; Hubavet does not store this data.

    • Vets: Banking information is collected for payments via Stripe and handled in compliance with their privacy standards.

  1. Automatically Collected Data

    • Log Data: Includes browser type, IP address, and usage data.

    • Cookies: Small files stored on your device to enhance site functionality and user experience.

    • Web Beacons: Tools to track interaction with our website or emails.

    • Analytics: Insights into user behavior gathered via Google Analytics.

    • Location Data: With your permission, we may collect geolocation details for service optimization.

How We Use Your Information

We use your Personal Information to:

  • Create and manage accounts.

  • Facilitate telemedicine consultations.

  • Process and transfer payments.

  • Provide tailored customer support.

  • Send updates, promotions, and other relevant communications with your consent.

  • Prevent fraud and ensure compliance with our Terms of Use.

  • Enhance and personalize your experience on our Site.

When We Share Your Information

Hubavet does not sell your Personal Information. However, we may share it:

  • With Service Providers: Trusted third parties that assist with operations such as hosting, payment processing, and email campaigns.

  • For Legal Reasons: To comply with laws or respond to legal requests.

  • During Business Changes: In mergers or acquisitions, provided your information is handled in line with this policy.

  • As Aggregated Data: For analytics or research purposes, ensuring it cannot be traced back to you.

How We Protect Your Information

We employ a combination of physical, technical, and organizational measures to keep your Personal Information secure. These include:

  • Restricted access to information on a need-to-know basis.

  • Advanced encryption and firewall technologies.

  • Regular security updates and staff training.

Despite our precautions, no system is entirely secure. Please be cautious when sharing sensitive data online.

Your Rights and Choices

  • Access and Updates: You can request access to or correction of your Personal Information by contacting us.

  • Withdraw Consent: At any time, you may opt out of data collection practices or revoke consent, subject to legal requirements.

  • Marketing Preferences: Unsubscribe from marketing communications via the links provided in our emails or by contacting us.

  • Cookie Management: Adjust your browser settings to control cookies, though some features may be limited.

Data Retention

We only retain your Personal Information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data shared with third parties, such as payment processors, is subject to their retention policies.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on our Site, and the “Last Updated” date will be adjusted accordingly. Continued use of our services signifies acceptance of any changes.

Get in Touch

If you have questions, concerns, or wish to exercise your privacy rights, please reach out:

Email: Hubavet@gmail.com